Smart Guest Experience Solutions

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Your Smart Hotel Guest Journey Technology

For some guests, the hotel journey begins with online bookings or securing a parking spot, while for others, it starts with checking in and entering their hotel rooms for the first time.

Regardless of the stage, you must ensure that your guests feel taken care of at every second of their journey.

HotelSmarters can assist you in this by handling the technical aspects, offering convenience from the moment your guests arrive at your property.

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Your Smart Hotel Guest Journey Technology

What Exactly is Hotel Guest Journey?

The hotel guest journey refers to the complete experience a guest goes through when interacting with a hotel, from the first moment they consider booking to the time after they check out.

Planning a Stay

Your guest starts by researching destinations and hotels. They review websites, social media, and travel blogs.

Booking

Your guest chose your hotel and is ready to book a room . They need information about room types, pricing, cancellation policies, upsell options, and any other details you have to offer.

Pre-Arrival

This is the stage when guests are still unfamiliar with your hotel. You can send confirmation, welcome emails, or app download prompts to keep in touch.

Arrival and Check-In

When checking in, guests form their first, strong, core impression of your hotel, so ensure you satisfy them to the fullest.

Stay and In-Room Experience

This is where interactive TV, housekeeping, food and beverage, Wi-Fi, and overall room comfort come into play. Show your guests extra care with personalized services and offer facilities.

Check-Out and Departure

Last impressions count as well. Maintain final billing accuracy and seek feedback or reviews. Let your guests leave with high spirits.

Post-Stay Engagement

Send follow-up emails or messages thanking the guest for their stay. This is your opportunity to remarked for future stays, request reviews, or surveys.

HotelSmarters can upgrade your guest experience journey by delivering engagement and entertainment with smart hotel technologies.

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With HotelSmarters, You Can

Provide Self and Contactless Check-In / Check-Out Options

Offer Smart Interactive TV, Room Tablets, and Hotel WiFi

Turn Your Hotel Rooms into Smart Rooms with Our Automation Solutions (Partnered with Schneider Electric)

Integrate Hotel Casting Solutions

Use Digital Signage to Display Anything You Want

Get an Advantage with Our Best-in-Class Hotel Tablet Solutions

Access Analytic Data About Guest Needs and Behavior

Manage Hotel Operations From a Single Admin Panel

Use Automation to Decrease Human Error and Manual Work

An Optimized Hotel Guest Journey

Guest journey directly impacts guest satisfaction, revenue, brand loyalty, and operational efficiency.

A Better Guest Experience

A Better Guest Journey

Positive Reviewsand More Bookings

7 Reasons Why Hotels Should Optimize the Guest Journey

Enhances Guest Satisfaction

A seamless journey — from booking to check-out — makes guests feel valued, understood, and comfortable.

Drives Revenue Growth

Optimized touchpoints allow for targeted upselling and cross-selling (room upgrades, spa treatments, late check-out).

Boosts Guest Loyalty and Retention

A smooth, memorable stay increases the likelihood of repeat bookings and word-of-mouth referrals.

Improves Online Reputation

Satisfied guests leave positive reviews on popular platforms (Google, OTAs), which influence new bookings.

Streamlines Operations

By understanding each stage of the guest experience journey, you can align staff, technology, and services to reduce friction.

Enables Data-Driven Personalization

Optimizing the journey helps collect valuable guest data (preferences, behaviors, booking habits) and make tailored offers.

Keeps You Competitive

Guests now expect digital convenience and personalization. An optimized journey helps your hotel stand out in a crowded market.

Remember:

Happy guests are more likely to spend on-property and return in the future.

Let HotelSmarters make your guests happy with modern smart hotel technology.