Hotel Guest Messaging Solutions: Connect & Convert

Why Guest Messaging Matters in Hospitality

35%

According to Oracle Hospitality

35% percent of hotels say they're considering upgrading to guest messaging technology in the future.

70%

More than 70 percent of hotel guests

Report having positive experiences with personalization. (IBM)

78%

Also, 78 percent of US consumers

Report that receiving a text message is the fastest way to reach them for important service updates and purchases. Therefore, when information needs to be communicated quickly, text messaging is the ideal way to do so.

77%

77 percent of consumers aged 18–34

Are likely to perceive positively a company that offers text capability, which means simply offering texting as a method of communication can enhance a guest’s experience.

With HotelSmarters You Get

Increased Guest Satisfaction

Deliver instant answers and proactive updates that turn good stays into great ones.

Smarter Staff Workflows

Automate routine interactions, such as check-in information, upgrade suggestions, and amenity requests—freeing your team to focus on hospitality, not logistics.

Better Communication

With our hotel guest messaging solution, you can get faster response times, more purchases and upgrades, and more personalized guest experiences.

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Built for Hotels. Designed for Humans

Whether you run a boutique hotel or a multi-property group, our guest messaging solution is built to scale with you, seamlessly integrating with your PMS, CRM, and booking engine.

Multilingual AI + Human Hybrid

Scale conversations without losing the human touch.

Automated Triggers

Set rules for pre-arrival and welcome messages, in-stay surveys, late check-out offers, and more.

Unified Inbox

Manage all channels from one intuitive dashboard.

In-App Chat

Integrated messaging within your hotel app or kiosk.

SMS & WhatsApp

Meet your guests where they are—no app downloads required.

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Unlock New Revenue Sources for Your Hotel

With our GMS, you can implement personalized upselling campaigns and conversational commerce through SMS and messaging apps to generate new revenue streams.

Easily offerroom upgrades late check-outsspa servicesand more within an intuitive and centralized dashboard.

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