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1.1 This Privacy Policy (this "Privacy Policy") governs the processing by inoRain LLC, a Delaware corporation, and its official product HotelSmarters ("inoRain", "we", "our", "HotelSmarters"), of information from individuals, including our customers, other users of our website https://hotelsmarters.com (“Website”) and its subdomains, our apps, and those we interact with offline. Hereinafter, we refer to such individuals as “you”. This Privacy Policy comports with U.S. law. If you are a resident of the European Union (EU), please see our EU Privacy Policy, which is only valid for orders with inoRain LLC, accessible here. If you are a resident of the U.S., certain state data protection laws and regulations grant you certain rights regarding your Personal Data (as defined below).
When we use the term “Personal Data” or “Personal Information”, we refer to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household, or as otherwise defined in the state privacy laws applicable to you (“Personal Data” or “Personal Information”).
1.2 Please read this Privacy Policy carefully to understand our policies and practices regarding your Personal Information and how we will treat it. If you do not agree with our practices, your choice is not to use our Website. By accessing or using our Website, you agree to this Privacy Policy.
1.3 inoRain may amend this Privacy Policy at any time. In case the Privacy Policy is amended, we will make the amended Privacy Policy available to you on our Website. We will not necessarily send out a notification or an e-mail to alert you of the amendment unless we make material changes to the Privacy Policy. Please review this Privacy Policy whenever you visit the Website or when prompted when we collect Personal Information from you offline to check if there have been any changes so that you know the terms that apply to you at that time. At the top of this Privacy Policy, you can see when this Privacy Policy has been last updated. Continued use of the Website following such changes constitutes the acceptance of those changes.
2.1 We collect and process the following types of information from and about you, which may include Personal Data. These include information: - By which you may be personally identified, such as name, e-mail address, or other details to help you with your experience;
2.2 To avoid doubt, we do not have access to the content of any of the emails that are sent out using our services. However, certain reports that can be generated using our services will include information on such emails’ subject lines. Hence, we strongly discourage you from including any personal information in the subject line of any email that you send out using our services. We also assure you that your employees, agents, and other representatives using our services do the same.
2.3 We collect your Personal Data in different ways:
3.1 Personal Data is collected and processed by inoRain for the following purposes:
Fulfilling or meeting the reason you provided the Personal Data. For example, if you disclose Personal Data to ask a question about our products or services, we will use such Personal Data to respond to your request/inquiry. If you provide your Personal Data to purchase a product or service, we will use such Personal Data to process and fulfill your orders and transactions, verify your information, or process payment.
Presenting our Website and its contents and interactive features to you, maintaining or servicing your accounts (e.g., we will contact you via the email address you provided to us if your password or your email address in our records has been changed), and providing customer service (including providing you with support, investigating and addressing your concerns, and monitoring and improving our responses);
- Providing, supporting, personalizing, and developing our Website, products, and services;
- Personalizing your Website experience and delivering to your content and product and service offerings relevant to your interests, including offers and ads through our Website, third-party sites (e.g., social media platforms), and via email or text message (with your consent, where required by applicable law), including remarketing, targeted advertising, and profiling;
- Notifying you about changes to our Website or any products or services we offer or provide through it;
- Auditing related to counting ad impressions, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards;
- Helping to ensure the safety, security, and integrity of our Website, products, databases, other technology assets, and business;
- Debugging to identify and repair errors that impair the existing intended functionality of our Website;
- Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of your current interaction with us;
- Evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Website users is among the assets transferred;
- Responding to law enforcement requests and as required by applicable law, court order, or governmental regulations;
- As described to you when collecting your Personal Data;
- For purposes you consented to.
3.2 We may also contact you to further promote inoRain or HotelSmarters, our Website, or any of our future services. If you do not wish to receive any such materials or information from us, please do not click the box on the Webpage when prompted. Should you wish to opt out, please do so by selecting the desired options in your inoRain or HotelSmarters accounts or making use of the opt-out option provided to you in every email we send you.
4.1 inoRain LLC discloses your Personal Data to the following third parties:
Business partners and affiliates: We may also disclose your Personal Data with business partners or affiliates (i.e., those that promote our products and services) in order for us to assess inter alia whether such affiliates referred you to us as a client.
Other companies in the inoRain LLC (like hotelsmarters.com): We may disclose your Personal Data to companies within the inoRain group to the extent necessary for us to fulfill the purposes mentioned under Section 3;
Business transactions or reorganizations: We may disclose your Personal Data with a third-party during negotiation of, in connection with, or as an asset in a corporate business transaction (such as a merger, acquisition, joint venture, or financing or sale of inoRain or HotelSmarters assets). Your Personal Data may also be disclosed in the event of insolvency, bankruptcy, or receivership;
Legal representatives, government authorities, and law enforcement representatives: We may disclose your Personal Data with third parties, such as legal advisors and law enforcement, to comply with court orders, enforcement actions, and applicable laws, rules, and regulations;
4.2 We do not sell Personal Data for monetary consideration. However, the below activities may constitute as “sale” or “sharing” of Personal Data under certain state laws (e.g., California) regardless of whether an exchange of monetary consideration takes place or not:
- Cross-context Behavior Advertising, Targeted Advertising, Profiling. Cross-context behavior advertising means targeted advertising sent to you based on your Personal Data obtained from your activity across businesses, websites, applications, or services with which you intentionally interact. Profiling means any form of automated processing of personal data to evaluate and predict certain aspects of you.
- We allow certain third-party companies to place tracking technologies like cookies and pixels on our sites, which enable those companies to receive information about your activity on the Website that is associated with your browser or device.
- Additionally, we might actively provide third-party companies information about you so that such third-party companies may create lookalike audiences – customers likely to be interested in our offerings because they share characteristics similar to our existing customers - based on the information provided about you. These third parties may use that data to serve you more relevant ads on our Website or the websites of others, or they may create lookalike audiences with other members who share your characteristics and provide us with the opportunity to expand and target our advertising efforts to the members of the lookalike audience.
- Such advertising is also known as interest-based advertising (also known as online behavioral advertising), cross-context behavior advertising, profiling, or targeted advertising.
- We may receive from such companies discounts or certain free services (e.g., free analytical services from Google LLC, or free creation of a lookalike audience by Meta Platforms, Inc. or LinkedIn Corporation.
- The information being collected by these third-party companies may include anonymized information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over hardware/software information, and session ID) and personally identifiable information (e.g., static IP address)Google Analytics, Google Ads, and Remarketing
- We use a tool called “Google Analytics”, a web analytics service provided by Google, to monitor the performance of our Website and collect information on your use of our Website. You can learn more about how Google Analytics collects and processes information here:
We use the following Cookies on the Website:
| Cookie Name | Category | Domain | Cookie Type | Cookie Expiration Date | Description |
|---|---|---|---|---|---|
| countryCode,country_code_* | Functionality cookies | inorain.com hotelsmarters.com | First-party | 1 month, 1 day | This is the visitor's initial country code detected from the IP address |
| KEYCLOAK_IDENTITY | Functionality cookies | admin.inorain.com admin.hotelsmarters.com | First-party | Session | Stores the authenticated user's identity token. This token includes claims about the user. The cookie is usually encrypted and signed to ensure its integrity and confidentiality. |
| KEYCLOAK_IDENTITY_LEGACY | Functionality cookies | admin.inorain.com admin.hotelsmarters.com | First-party | Session | This is similar to KEYCLOAK_IDENTITY but may be used for older versions or for backward compatibility purposes. It serves the same purpose: storing the identity token of the authenticated user. |
| KEYCLOAK_SESSION | Functionality cookies | admin.inorain.com admin.hotelsmarters.com | First-party | Session | Used to store the user session identifier. It helps in managing the user session on the server and is essential for session expiration, logout, etc. |
| KEYCLOAK_SESSION_LEGACY | Functionality cookies | admin.inorain.com admin.hotelsmarters.com | First-party | Session | Similar to KEYCLOAK_SESSION, used for backward compatibility and functions the same way as KEYCLOAK_SESSION. |
| AUTH_SESSION_ID | Functionality cookies | admin.inorain.com admin.hotelsmarters.com | First-party | Session | Holds the authentication session state, which could be considered the "master" session identifier. It is often used for Single Sign-On (SSO) purposes and helps in coordinating between various client applications and authentication realms. |
| app_url | Functionality cookies | admin.inorain.com admin.hotelsmarters.com | First-party | 365 days | "Back to application" button url |
| sidebar_*,active_collapse | Functionality cookies | admin.inorain.com admin.hotelsmarters.com | First-party | 365 days | Represents the active state of a sidebar, which is stored as a cookie |
| connect.sid | Functionality cookies | admin.inorain.com admin.hotelsmarters.com | First-party | Session | inoRain or HotelSmarters application session ID |
| cf_*, __cf_bm, _cfuvid, | Functionality cookies | inorain.com hotelsmarters.com | First-party | 1 year | Set by Cloudflare for security and performance optimizations. These handle DDoS protection, bot mitigation, and visitor tracking. |
| _csrf | Functionality cookies | inorain.com hotelsmarters.com | First-party | Session | Random secret value, to prevent the submit of a request which the users isn’t authenticated for |
| inorain_cookie_consent | Functionality cookies | inorain.com hotelsmarters.com | First-party | 30 Days | Utilized to manage the display of the cookie consent banner on the website. |
| easy_r | Functionality cookies | inorain.com hotelsmarters.com | First-party | 10416 days | Designed to store the HTTP referral URL for tracking the source of web traffic |
| IDE, test_cookie | Targeting cookies | .doubleclick.net | Third-party | 1 year | Google Doubleclick cookies for targeted advertising and tracking user interactions with ads. |
| li_*, lidc, AnalyticsSyncHistory, UserMatchHistory,bcookie, ln_or | Targeting cookies | .linkedin.com | Third-party | 1 month | Used for tracking, security, and targeted advertising. |
| _zitok | Strictly Necessary cookies | .zoominfo.com | Third-party | 30 minutes | Used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. |
| YSC,VISITOR_INFO1_LIVE | Targeting cookies | .youtube.com | Third-party | Session | Set by Youtube to track views of embedded videos. |
| _hj* | Strictly Necessary cookies | .inorain.com .hotelsmarters.com | Third-party | 30 minutes | Hotjar can track the beginning of the user's journey for a total session count. It does not contain any identifiable information. |
| _ga*, _gid | Performance cookies | .inorain.com .hotelsmarters.com | Third-party | 1 year 1 month | Used by Google Analytics to persist session state. |
| __hs*, hubspot*,messagesUtk | Performance cookies | .inorain.com .hotelsmarters.com | Third-party | 6 months | Clickup specific cookies |
| _gcl_au | Targeting cookies | .inorain.com .hotelsmarters.com | Third-party | 3 months | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services |
| _cl*, _uet*, MR, SM, bcookie, lidc, SRM_B | Targeting cookies | .inorain.com .hotelsmarters.com | Third-party | 1 day | Microsoft Clarity and BING specific cookies |
5.1 inoRain is committed to securing the processing of your Personal Information by maintaining administrative, technical, and physical controls which are designed to protect your Personal Information against loss or theft, as well as against any unauthorized access, risk of loss, disclosure, copying, misuse, or modification. Therefore, we implement security measures where appropriate and applicable, such as, but not limited to: - Pseudonymization and encryption of Personal Information while in transfer; and - The ability to ensure the ongoing confidentiality, integrity, availability, and resilience of processing systems and services; - The ability to restore the availability of and access to Personal Information in a timely manner in the event of a physical or technical incident; and - A process for regularly testing, assessing, and evaluating the effectiveness of technical and organizational measures to ensure the security of processing.
5.2 The safety and security of your Personal Data also depend on you. Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Website. Any transmission of Personal Data is at your own risk. We are not responsible for any circumvention of any privacy settings or security measures contained on our Website.
Personal Data are retained for the duration as shown in the chart below unless you are required by applicable laws, rules, or regulations to retain your Personal Data for a longer period of time. Any Personal Data that is not included in the chart below will not be retained longer than reasonably necessary to fulfill the purpose for which it was collected.
Because we have no access to the content of an email, we do not retain any Personal Data in relation thereto. We may, in very limited instances, need to maintain the content of the subject line of certain emails.
How long we keep Personal Data can vary widely depending on the context of the services we offer. We use the following criteria to determine the retention period: nature of the Personal Data, the context in which the Personal Data has been collected, the consequences for you, and the existence of appropriate safeguards, such as pseudonymization.
Please refer to our State-Specific Notice for situations where we are entitled to retain your Personal Information despite your request to delete it.
| (Categories) of Personal Data | Retention period |
|---|---|
| Identifiers | As long as needed to provide the services |
| Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) | As long as needed to provide the services |
| Commercial information | As long as needed to provide the services |
| Internet or other similar network activity | 30 days maximum |
| Inferences drawn from any of the other Personal Information listed above to create a profile about a consumer | As long as needed to provide the services |
7.1 We may choose or be required by the applicable state privacy laws to provide different or additional disclosures relating to the processing of Personal Information about residents of certain states.
7.2 Notwithstanding your state-specific rights, every user of our Website may request from inoRain (i) information on the Personal Data we collect from them, (ii) access to an overview of such Personal Data, (iii) to correct or delete their Personal Data by contacting us at the contact information mentioned in Section 10, and (iv) to receive the requested information on your Personal Data in a portable manner. You can make such a request by contacting inoRain using the contact information under Section 10 below.
7.3 To fulfill your requests pursuant to the rights as stated above in Sections 7.1 and 7.2, we may request specific additional information from you to verify your identity. We collect and process such information to enable us to respond to your request.
7.4 Please be informed that when you exercise certain rights mentioned in Sections 7.1 and 7.2 (e.g., the right to deletion), we may no longer be able to offer you the use of the Website or portions thereof (e.g., access to your inoRain account may be limited).
7.5 We will remove your Personal Data pursuant to our Retention Policy. Should you decide to delete your account with inoRain, please note that you will lose access to your personal data, courses, documents, and other information. inoRain is not under any obligation to maintain a back-up of such information and data.
The Website is not meant for users under the age of 18. We are committed to protecting the privacy needs of children, and we encourage parents and guardians to take an active role in their children’s online activities and interests. We do not knowingly collect information from users under the age of 18, and do not target users under the age of 18. If we receive a valid notice through info@inorain.com that a user under the age of 18 has provided us with Personal Information, we will take measures to delete it as soon as possible.
The Website may, from time to time, contain links to and from the websites, plug-ins and applications of our partner networks, advertisers, affiliates or social media sites. This Privacy Policy does not apply to your access to any Personal Information practices of such third-party websites and online services, which may (or may not) have privacy policies. Please understand that inoRain does not control such “linked” websites (or the content contained on such websites) and takes no responsibility for their content. It should not be implied that inoRain endorses or otherwise recommends such websites or the products or services they offer. To learn about the data privacy practices of these third parties, please visit their respective privacy notices or policies.
To ask questions about or comment on this Privacy Policy, contact us at:
Phone : +37441151131
Email : legals@inorain.com
Mailing Address : 651 N Broad St, Suite 201, Middletown, Delaware, United States
Websites : https://inorain.com/contact-us & https://hotelsmarters.com
https://hotelsmarters.com/contact-us
If you need to access this Privacy Policy in an alternative format due to having a disability, please contact legals@inorain.com or +37441151131.